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Common Connection Errors & Troubleshooting Tips

Common Connection Errors & Troubleshooting Tips

Having trouble connecting?

Here are some common connection errors and troubleshooting tips.

  • Common errors:
    • Copying blanks in either the hostname, databasename, username, or password.
    • Putting in the incorrect port.
    • Password related errors. Certain programs can’t process certain characters. For example, Power BI doesn’t recognize “%” (it’s an encoding issue). We try to make sure passwords don’t include these weird nuances.
  • SSL configurations settings
    • SSL is default enabled on Reason Automation DB.
    • Default SSL processing should generally be set to preferred.
    • Exception: If you are using Google Data Studio please contact us to update your database SSL configurations.

Still having trouble?

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