Having trouble connecting?
Here are some common connection errors and troubleshooting tips.
- Common errors:
- Copying blanks in either the hostname, databasename, username, or password.
- Putting in the incorrect port.
- Password related errors. Certain programs can’t process certain characters. For example, Power BI doesn’t recognize “%” (it’s an encoding issue). We try to make sure passwords don’t include these weird nuances.
- SSL configurations settings
- SSL is default enabled on Reason Automation DB.
- Default SSL processing should generally be set to preferred.
- Exception: If you are using Google Data Studio please contact us to update your database SSL configurations.
Still having trouble?
Book time with Reason Automation Customer Support: